Consumer Complaint Filing
Complaints before District, State and National Consumer Commissions
- 1NoticeWritten demand to the trader.
- 2FileComplaint filed on e-Daakhil.
- 3PursueHearings and order.
Share your details. We’ll reply on WhatsApp with the next steps and a checklist.
Pick a plan — the fee is adjusted if you hire us within 30 days.
About Consumer Complaint Filing
A clear overview, in simple terms — what it is, why it matters, and how we handle it.
Consumers can file complaints about defective goods, deficient services or unfair trade practices under the Consumer Protection Act, 2019, online through e-Daakhil. The District Commission hears claims where the value paid is up to ₹50 lakh, the State Commission above ₹50 lakh up to ₹2 crore, and the National Commission above ₹2 crore. A complaint must be filed within two years of the cause of action, and you can file where you live.
A written complaint to the seller or service provider, and a legal notice, often resolve the matter; if not, the commission route is designed to be usable without a lawyer, though representation helps in complex cases such as builder delays and insurance claims.
We prepare the complaint, evidence and relief claimed, file it on e-Daakhil, and arrange partner advocates where hearings require representation.
| Law | Consumer Protection Act 2019 |
|---|---|
| District Commission | Consideration paid up to ₹50 lakh |
| State Commission | Above ₹50 lakh up to ₹2 crore |
| National Commission | Above ₹2 crore |
| Limitation | 2 years from the cause of action |
Work that the law requires a advocate to sign or represent is delivered through Indus Tax's partner professionals; our team prepares the records, coordinates the filing and stays your single point of contact.
Who this is for
Common scenarios where this service is a good fit.
- Homebuyers facing delays
- Customers of defective goods or poor services
- Policyholders with rejected claims
What you get
Clear deliverables so you know exactly what's included.
- Complaint drafting
- Evidence compilation
- e-Daakhil filing
- Partner advocate for hearings
Expert review before every submission — not just data entry.
Working notes and reconciliations you can rely on in future notices.
Resident Indians, NRIs, expats and cross-border businesses — all served.
Documents required
A practical checklist. We'll tell you if anything else is needed based on your case.
* This is a base checklist. After a quick pre-check, we may ask for additional items specific to your case.
Process
A simple, trackable workflow — designed to avoid back-and-forth.
Written demand to the trader.
Complaint filed on e-Daakhil.
Hearings and order.
Get a quote
We share a clear quote on WhatsApp after a quick checklist pre-check.
- Fixed quote on WhatsApp after a short look at your facts and documents.
- Work that legally needs a advocate is signed by a partner professional; we coordinate it end to end.
- Government fees, if any, are paid at actuals and shown separately.
| Factor | DIY | Indus Tax |
|---|---|---|
| Expert review | ❌ | ✅ |
| Notice risk reduction | ❌ | ✅ |
| Deduction optimisation | ❌ | ✅ |
| Audit-ready records | ❌ | ✅ |
| AIS/26AS reconciliation | ❌ | ✅ |
Share your facts and deadline. We'll reply with the right checklist and a clear quote.
Fee adjusted against our service fee if you go ahead within 30 days.
- Priority CA Call-backSkip the queue — a CA calls you within 30 minutes.₹255
- RecommendedCA Consultation (30 min)Talk one matter through properly with a CA.₹755
- In-depth CA Review (60 min)Documents reviewed before the call, written action plan after.₹1,155
Call-backs run Mon–Sat, 9 AM–6 PM IST. Booked outside these hours? We call you first thing the next working morning.
Compare the 3 plansFrequently asked questions
Answers to the most common questions we get.
Official sources
Indus Tax is a private professional services firm and is not affiliated with any government authority. Rules and fees change — we confirm current positions before filing.
