Terms of Service
These terms govern the use of the Indus Tax website and related services.
You agree to use this website lawfully and not to misuse the content, forms, or communication channels.
Service scope, timeline, and pricing depend on the information and documents you provide. We confirm scope before starting. Delays may occur if documents are incomplete or if a government portal is unavailable.
Payment terms, deliverables, and any applicable government fees are confirmed at the start of an engagement. Refunds (if any) depend on service stage, work already performed, and any third-party costs.
- Consultation fees (see NRI consultation plans) are payable in advance through Razorpay and charged in Indian rupees. For international cards, your bank converts the amount at its own rate.
- A consultation is advice based on the information and documents you share. It does not include preparing or filing returns, drafting notice replies, or other work, which we quote separately.
- After payment you choose preferred slots and we confirm one by WhatsApp/email. You can reschedule once by telling us at least 12 hours before the confirmed slot.
- Full refund if we cannot offer you a slot within 5 working days of payment, or if we cannot take up your case. Fees are not refundable once the consultation has taken place, or if you miss a confirmed slot without notice.
- For the Detailed, DTAA Specialist and Notice reviews, the fee is adjusted against the professional fee if you go ahead with an eligible engagement within 30 days, as stated in that engagement's terms. Government fees and taxes are not adjustable.
- All three plans are paid in advance through Razorpay and cover India tax and compliance questions. They do not include preparing or filing returns or drafting replies, which we quote separately. NRI and cross-border cases are handled in NRI consultations.
- Priority call-back (₹255): a qualified CA calls the number you give within 30 minutes of payment, Mon–Sat 9 AM–6 PM IST, for a call of about 15 minutes. Bookings outside these hours are called first thing the next working morning. If we miss the 30-minute window during working hours, we refund the ₹255 on request.
- CA Consultation (₹755, 30 minutes) and In-depth CA Review (₹1,155, 60 minutes): after paying you choose up to three preferred times (Mon–Sat, 10 AM–5 PM IST) and we confirm one by WhatsApp or email. For the In-depth Review, documents you share before the call are reviewed beforehand and a written action plan follows by email. One reschedule is allowed with 12 hours' notice. Full refund if we cannot offer you a slot within 5 working days of payment.
- No refund once the call has taken place, if you miss a confirmed slot without notice, or if we can't reach you after two attempts.
- The fee paid is adjusted against the professional fee if you go ahead with an Indus Tax service within 30 days. Government fees and taxes are not adjustable.
- “1 hour” means we file your GST registration application (Form GST REG-01) on the GST portal and share the ARN within 1 working hour (Mon–Sat, 10:00–18:00 IST) of receiving complete, valid documents and your OTP/Aadhaar authentication.
- The GSTIN (GST number) is issued by the GST department. Approval usually takes 3–7 working days and can take longer if the officer asks for clarification or a physical verification. Approval timing is outside our control.
- The 1-hour timeline does not apply to applications that need extra documents or information, non-resident taxable persons, or cases where the GST portal is unavailable.
- Professional fees are confirmed before we start. There is no government fee for GST registration.
- Provide accurate information and complete documents when requested.
- Review drafts/confirmations before final submissions.
- Keep credentials/OTPs secure and do not share them via website forms.
Content on this website is for general information only and does not constitute legal or financial advice. For decisions, consult a qualified professional based on your specific facts.
To the extent permitted by law, Indus Tax is not liable for indirect or consequential losses arising from use of the website or reliance on general content. For paid engagements, liability (if any) is limited as agreed in the scope/engagement terms.
We may update these terms from time to time. Continued use of the website indicates acceptance of updated terms.
If you have questions, email info@industax.com.
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