Legal

Privacy Policy

This policy explains how Indus Tax collects, uses, and protects your information.

Information we collect

Contact details (name, phone, email) you submit via forms.
Details typed into an enquiry form that you did not submit, once a valid phone number is entered — saved so we can call you back about your enquiry. To have them deleted, email info@industax.com.
Service-related documents you share for execution (only as required).
Visit information: how you reached our site (search engine, AI assistant, ad, social media or another website, including campaign tags), the pages you viewed and your device type, linked to your enquiry if you contact us.

How we use information

To respond to queries and deliver services.
To verify documents and maintain compliance records.
To improve customer support and internal quality checks.

Cookies and analytics

We may use cookies or similar technologies for essential functionality and (where enabled) analytics to understand site usage. Your visit history (first and latest source, pages viewed, a short reference code added to WhatsApp messages you send us) is kept in your own browser's local storage and sent to us only when you contact us or click to chat; otherwise we only count visits anonymously by source, page and device type. You can clear it, and control cookies, in your browser settings.

When we run Google Ads, Google's advertising tag may set cookies to tell us whether a visit from an ad led to an enquiry, a call or WhatsApp click, or a paid booking. It doesn't receive your name, phone number or the contents of your messages.

Sharing and third-party processors

We may use third-party service providers (such as hosting, email delivery, or analytics) to operate the website and deliver services. We share only the information required to provide the service and expect reasonable security controls from providers.

Data retention

We retain information for as long as needed to deliver services, meet legal and compliance obligations, resolve disputes, and maintain records. Retention periods vary based on the service and the type of document.

Data security

We use reasonable technical and organisational measures to protect data. No method of transmission is 100% secure; we recommend sharing only requested documents.

Your choices

You can request access, correction, or deletion where applicable.
You can opt out of non-essential communications at any time.
You can control cookies through your browser settings.

Contact

Questions about this policy? Email info@industax.com.

FAQ

Frequently Asked Questions

Quick answers to the questions we hear most often.

What personal data do you collect?

We collect contact details you submit (name, phone, email) and service-related information/documents you choose to share for execution. If you type a valid phone number into an enquiry form but leave without submitting it, we save what you typed so our team can call you back (the form says so under the phone field). We also record how you reached our site (for example a search engine, an AI assistant or an ad) and which pages you viewed before contacting us.

Do you sell my data?

No. We don’t sell personal information. We use it only to respond to queries, deliver services, and improve support and security.

Who do you share data with?

Only with service providers needed to operate the website or deliver services (for example: email, hosting, analytics), and only to the extent required. We may also disclose information if legally required.

How long do you keep data?

We retain data as long as needed for service delivery, legal/compliance obligations, and reasonable record-keeping. You can request deletion of non-essential data where applicable.

How can I request access, correction, or deletion?

Email info@industax.com with your request and identifying details. We may need to verify identity before processing privacy requests.

Do you use cookies?

We may use essential cookies for site functionality and optional cookies for analytics/performance. You can control cookies through your browser settings.