Master Services Agreement, SOW & SLA
Contracts for IT, SaaS, agency and outsourcing services
- 1MapServices, risks and pricing understood.
- 2DraftMSA, SOW and SLA prepared or redlined.
- 3CloseNegotiated and signed.
Share your details. We’ll reply on WhatsApp with the next steps and a checklist.
Pick a plan — the fee is adjusted if you hire us within 30 days.
About Master Services Agreement, SOW & SLA
A clear overview, in simple terms — what it is, why it matters, and how we handle it.
A master services agreement sets the legal terms for an ongoing client relationship — payment, IP, confidentiality, warranties, liability caps, data protection and termination — while each project is described in a short statement of work. A service level agreement adds measurable commitments such as uptime or response times, with credits if they are missed. Together they avoid renegotiating legal terms for every project.
For Indian IT and SaaS companies selling abroad, the MSA also settles governing law and dispute resolution (often arbitration), currency and taxes — including that payments are made net of foreign withholding, which you then claim as foreign tax credit.
We draft from the supplier's or the client's side, with liability caps tied to fees, carve-outs for confidentiality and IP infringement, and data-processing terms that anticipate the DPDP Act obligations from 2027.
| Structure | MSA + SOWs + SLA |
|---|---|
| Key risk clauses | Liability cap, indemnity, IP, data protection |
| Cross-border | Governing law, arbitration, withholding tax |
| Exports of services | Zero-rated GST under LUT |
Who this is for
Common scenarios where this service is a good fit.
- IT services and SaaS companies
- Agencies and consultancies
- Businesses outsourcing services
What you get
Clear deliverables so you know exactly what's included.
- MSA, SOW and SLA drafting
- Redlining of client paper
- Tax and FEMA review of payment terms
- Negotiation support
Expert review before every submission — not just data entry.
Working notes and reconciliations you can rely on in future notices.
Resident Indians, NRIs, expats and cross-border businesses — all served.
Documents required
A practical checklist. We'll tell you if anything else is needed based on your case.
* This is a base checklist. After a quick pre-check, we may ask for additional items specific to your case.
Process
A simple, trackable workflow — designed to avoid back-and-forth.
Services, risks and pricing understood.
MSA, SOW and SLA prepared or redlined.
Negotiated and signed.
Get a quote
We share a clear quote on WhatsApp after a quick checklist pre-check.
- Fixed quote on WhatsApp after a short look at your facts and documents.
- Government fees, if any, are paid at actuals and shown separately.
| Factor | DIY | Indus Tax |
|---|---|---|
| Expert review | ❌ | ✅ |
| Notice risk reduction | ❌ | ✅ |
| Deduction optimisation | ❌ | ✅ |
| Audit-ready records | ❌ | ✅ |
| AIS/26AS reconciliation | ❌ | ✅ |
Share your facts and deadline. We'll reply with the right checklist and a clear quote.
Fee adjusted against our service fee if you go ahead within 30 days.
- Priority CA Call-backSkip the queue — a CA calls you within 30 minutes.₹255
- RecommendedCA Consultation (30 min)Talk one matter through properly with a CA.₹755
- In-depth CA Review (60 min)Documents reviewed before the call, written action plan after.₹1,155
Call-backs run Mon–Sat, 9 AM–6 PM IST. Booked outside these hours? We call you first thing the next working morning.
Compare the 3 plansFrequently asked questions
Answers to the most common questions we get.
Official sources
Indus Tax is a private professional services firm and is not affiliated with any government authority. Rules and fees change — we confirm current positions before filing.
