# Consumer Complaint Filing

> Consumers can file complaints about defective goods, deficient services or unfair trade practices under the Consumer Protection Act, 2019, online through e-Daakhil. The District Commission hears claims where the value paid is up to ₹50 lakh, the State Commission above ₹50 lakh up to ₹2 crore, and the National Commission above ₹2 crore. A complaint must be filed within two years of the cause of action, and you can file where you live.

Practice: Legal Documents & Agreements — https://www.industax.com/services/legal-documents/

A written complaint to the seller or service provider, and a legal notice, often resolve the matter; if not, the commission route is designed to be usable without a lawyer, though representation helps in complex cases such as builder delays and insurance claims.

We prepare the complaint, evidence and relief claimed, file it on e-Daakhil, and arrange partner advocates where hearings require representation.

## Key facts

| Item | Detail |
| --- | --- |
| Law | Consumer Protection Act 2019 |
| District Commission | Consideration paid up to ₹50 lakh |
| State Commission | Above ₹50 lakh up to ₹2 crore |
| National Commission | Above ₹2 crore |
| Limitation | 2 years from the cause of action |

## Who needs this

- Homebuyers facing delays
- Customers of defective goods or poor services
- Policyholders with rejected claims

## What's included

- Complaint drafting
- Evidence compilation
- e-Daakhil filing
- Partner advocate for hearings

## Documents

- Invoices, receipts and agreements
- Correspondence with the trader
- Proof of defect or deficiency

## Process

1. **Notice** — Written demand to the trader.
2. **File** — Complaint filed on e-Daakhil.
3. **Pursue** — Hearings and order.

Work that legally requires a advocate is signed by a partner professional; Indus Tax coordinates it.

## FAQs

### Do I need a lawyer to file a consumer complaint?

No. Consumers can file and argue their own complaints. A professional helps in cases with large amounts, technical evidence or strong opponents.

### Can a business file a consumer complaint?

Only if it bought goods or services for its own use and not for resale or a commercial purpose; goods bought exclusively for earning a livelihood by self-employment are covered.

### What compensation can I claim?

Refund or replacement, removal of defects, compensation for loss and harassment, and litigation costs, as the commission considers appropriate.

## Official sources

- e-Daakhil — consumer complaints: https://edaakhil.nic.in/

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Canonical page: https://www.industax.com/services/legal-documents/consumer-complaint
Publisher: Indus Tax — CA-led tax and compliance firm (https://www.industax.com). Contact: info@industax.com, 9059139258.
This is general information, not advice for your specific facts.